Our goal is to get your order to you on time, undamaged, at the lowest cost possible.

Our standard shipping method is UPS ground service. Most orders are shipped within one business day. (Some may take longer depending on availability or customization. Also special orders may take up to three weeks. Special orders are noted on product pages where relevant.)

Shipping costs less than many people expect. For orders sent via UPS to any address in the lower 48 states, we charge $7.50 on orders up to $75. On orders above $75, we charge 10 percent of the price.

We reserve the right to use common carrier or other shippers and services, depending on the size of the order and its destination. Orders shipped outside of the continental US must be completed via phone because shipping prices and shipping options vary. Please call 1 800 281-9785 for these orders.

Special services
Your orders can arrive as quickly as you wish. Please call us if you need overnight delivery or any other special shipping arrangement.

Winter shipping
Shipping our water-based coatings during the winter adds a few complications for customers who live beyond Western Washington.

Water-based coatings are damaged by freezing—and that's as true of our Safecoat line as it is of common latex paints. UPS does not protect shipments from freezing in transit, and we have no packing method that will overcome this.

It is the customer's decision, not ours, whether to go ahead with an order if weather conditions are bad between our store and the point of delivery. But there are some things we can do to help—and we're happy to do so.

If you are concerned, please ask us to ship early in the week so that your order will not sit in a truck over the weekend. Give us a delivery address that will always be attended so the shipment will not sit in the cold after the driver releases it. (This is where paint is most likely to freeze.) You can also ask us to use expedited delivery with "signature required." There is an extra charge for this.

Return policy
Our goal at Environmental Home Center is to provide our customers with the best product, value and service in the marketplace today. If you should encounter a problem with one of our products, please contact us so we can work to resolve the problem.

If for some reason a return is necessary we will replace the product or refund its purchase price in the payment method tendered. All claims must be made in a 30-day period and include the receipt; material must returned in resalable condition. Refunds do not include any freight charges; we will not accept freight collect or COD shipments on returned materials.

Except for defective product, we are unable to accept returns on products that are of a custom nature, such as cabinets or bound rugs. Materials that have been cut, modified or installed or applied by you and your contractor are not returnable under any circumstance.

In the case of paint, if there is a question on color it must be resolved before the paint has been applied. There are no refunds on coatings that have been applied.

Opened bedding and mattresses are not returnable except in the case of manufacturer's defect.

We reserve the right to charge a restocking fee on any return.

Samples
Sample prices are refundable upon return of the sample to our store. Paints and finishes may not be returned or refunded. Customers are responsible for paying associated shipping costs.