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Service referrals |
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Looking for a building professional experienced with our products?
At the Environmental Home Center we have been developing relationships with building professionals in the Seattle area for years.
The professionals we refer to our customers have a familiarity with green products, green projects, and the particular needs of our customers.
They include architects, general contractors, installers, remodelers, painters, handymen and others and they have a long record of superior craftsmanship,
attention to detail, and most importantly impeccable customer service. If you choose to hire a member of our service
referral list for any project, or would like to recommend a professional to us, please let us know and we will give you a $25 gift certificate to our store.
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Finding a product |
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Why do I need to call to order some of the products on this Web site?
For some products, we need to speak directly
with customers before they order. In some cases, we need to convey
specific information, such as the roll-width of carpets.
In other cases, we need to discuss shipping options.
Some products are bulky and cannot be shipped via UPS.
How do I search for a product?
You can use our product search capability to
search from our list of all products. Please enter keywords such as the
manufacturer’s name, the product name, or the product’s use. If you are
not sure what you are looking for, click on the link under the search box for a
product list. If you don’t find what
you’re looking for, please call or e-mail.
Not all of our products are listed on our Web site.
Can I buy samples of products?
We provide a variety of samples for many of our products, including paints,
linoleum, carpets and flooring. Call 1.800.281.9785 or purchase
samples directly from the Web site. The sample cost is refunded upon return of the
sample. Testing samples for chemical sensitivities and
quarts of paint mixed to test color are not refundable or creditable to purchases.
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Ordering & checkout |
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What is the shopping cart?
Just like a shopping cart in the physical world, the online shopping cart is
where you place all the items you'd like to buy. Click the "Add to cart" button
for any item you'd like to order, and we'll place it in your cart for you—and
show you a list of everything that's currently in your cart. When you're ready
to place your order, just access your shopping cart and click the "Checkout"
button.
How do I add additional items to my order?
You can add as many items to your order as you like. Whenever you are at a product
page, simply click on "Add to cart" and the item will be added to your shopping
cart. To view the items that you have placed in your shopping cart, click on
"View cart" in the top right of your screen. There you can modify your order
to delete items or increase the quantity of items.
How do I change or cancel an order?
If you haven't yet gone through checkout, simply go to "View cart" and click
"remove" next to any item you want to remove from your order. You can change
order quantities as well. If you have already checked out, please call our store
at 1.800.281.9785 and we'll be happy to help you.
What if I have a problem while placing an order?
Although most online orders go very smoothly, occasionally you may experience
some bumps in the road. If you're not sure about what to do next to complete
your order, try beginning at "View cart." There you should find all the products
that you have selected and be able to edit your selections. In most
cases, you'll get back on track and easily complete your order. If you continue
to have trouble with your order, please contact us.
When will my credit card be charged?
Your card is charged when
the order ships. Most products are shipped within one day. Some may take longer depending on availability and customization. We will notify you soon after your order is placed to inform you about
its shipping status. In the case of special orders or custom orders (carpet,
custom paint tinting, cabinets, etc.) you will be charged at time of order with
a non-refundable deposit. The balance of your order will be charged when the
order ships. All freight is charged as a prepaid item before the order ships and
is not refundable. Sorry—we do not ship orders COD or freight collect.
Can I place my order by e-mail?
We designed our site's ordering system to protect the security of your personal
information, including your credit card number. Since ordinary e-mail is not
secure in the same way, we cannot accept orders sent via e-mail. For your
security, please do not include your credit card information in any e-mail you
send us. You can order by phone at 1.800.281.9785.
What sort of order confirmation will I get?
If you've given us your e-mail address, we'll send you an order confirmation by
e-mail, to be followed in by a shipping notification e-mail. For most orders,
the shipping notification will include information on how to track your shipment.
How do I change my account information (name, e-mail, address, password, etc.)?
Simply click on "My account" in the top right of your screen. You will be asked
for your user name and password. Enter this information and click on "log in."
You will then be presented with your ship-to and bill-to information, all of
which you can change and save.
How can I check on my past orders?
For your added security, we do not store your past order information or credit
card information in our Web site database. But we do keep a record of your past
purchases in our retail store's system, so if you have any questions about this,
please call us at 1.800.281.9785.
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Shipping & returns |
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What is your shipping policy?
The first question many people have is how long will it take to get their order. Our goal is to get your order to you on time, undamaged, at the lowest cost possible. Our standard shipping method is UPS ground service. Most orders are shipped within five business days. (Add time for custom orders.) We reserve the right to use common carrier or other shippers and services, depending on the size of the order and its destination. Shipping costs less than many people expect. For orders sent to any address in the lower 48 states, we charge $10.00 on orders up to $75. On orders above $75, we charge 15 percent of the price.
Orders shipped to Alask and Hawaii must be completed via phone because
shipping prices and shipping options vary. Please call 1 800 281-9785 for these orders.
ENVIRONMENTAL HOME CENTER DOES NOT SHIP OUTSIDE THE UNITED STATES.
What about shipping water-based coatings in cold weather?
Shipping our water-based coatings during the winter adds a few complications for customers who live beyond Western Washington. Water-based coatings are damaged by freezing and that's as true of our Safecoat line and American Pride as it is of common latex paints. UPS does not protect shipments from freezing in transit, and we have no packing method that will overcome this. It is the customer's decision, not ours, whether to go ahead with an order if weather conditions are bad between our store and the point of delivery. But there are some things we can do to help—and we're happy to do so. If you are concerned, please ask us to ship early in the week so that your order will not sit in a truck over the weekend. Give us a delivery address that will always be attended so the shipment will not sit in the cold after the driver releases it. (This is where paint is most likely to freeze.) You can also ask us to use expedited delivery with "signature required." There is an extra charge for this. Can you send me my product via overnight express?
Yes. If you wish to have a product sent via expedited delivery service, please
call one of our sales representatives at 1.800.281.9785 and they will arrange for
that. Unfortunately, we cannot ship products transacted over the Web site via
overnight express. These are shipped via standard ground service to the lower 48
states
What is your return policy?
Our goal is to provide our customers with the best product, value and
service in the marketplace today. If you should encounter a problem with one of
our products please contact us so we can work to
resolve the problem. If for some reason a return is necessary we will replace the
product or refund its purchase price in the payment method tendered. All claims
must be made in a 30-day period and include the receipt; material must be returned
or arrive at our warehouse in resalable condition. Refunds do not include any
freight charges; we will not accept freight collect or COD shipments on returned
materials. Except for defective product we are unable to accept returns on
product that is of a custom nature. Cabinets and bound rugs are non-returnable/exchangeable.
Materials that have been cut, modified or installed or applied by
you and your contractor are not returnable under any circumstance. In the case
of paint, if there is a question on color it must be resolved before the paint
is applied. There are no refunds on coatings that have been applied. Opened
bedding and mattresses are not returnable except in the case of manufacturer's
defect. We reserve the right to charge a restocking fee on any return.
What are the warranties on the products that you sell?
Unfortunately we cannot warranty the products that we sell. The sole
warranty associated with a product is the warranty provided by the manufacturer,
if any. We are happy to work with you to resolve any problem that you may have
with any product that we sell. We cannot be liable for any consequential
damages, incidental damages, for loss of use, property or profits or any other
damages of whatever kind or however rising. Please read our
Terms of Service for more information.
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Privacy, security & other |
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What is the relationship between Built-e and Environmental Home Center?
Built-e, Inc is the corporate name of our business. We do business as the Environmental Home Center.
To learn more, visit About us.
For directions to the store, visit Contact us.
Will you rent or sell my personal information?
We deeply respect the privacy of our site's visitors.
We have set up this Web site so no one has to divulge any personal information
to learn about better ways of building and remodeling. If you choose to share
personal information we will not rent or sell it to a third party without your
explicit consent. Our privacy policy explains why and
how we will use that information. If you have any questions or concerns about your
privacy while visiting our site, please contact us directly.
How do I know that my credit card information will be protected?
Our site uses standard encryption technology to protect
transactions at our online store. When you go to “Checkout” you will notice that
you will be on a secure server. There are two ways to tell if you are interacting
with a secure server: First, the URL in your browser window will begin with
“https://” instead of “http://”. Second, a small lock icon will appear in the bottom
right of your window frame or in your browser toolbar. If you don’t wish to use
your credit card to order items over this Web site, please give us a call at
1.800.281.9785 and we’ll be happy to take your order over the phone.
Will my contractor work with the products that you sell?
We obtain and sell products that work as well or in some cases better than
more commonly found materials. Our experience has been that most contractors are
quite pleased with our products when they are accurately informed and supported
on their use. We are always very happy to speak with your builder or carpenter
about our products.
Can I find these products at my local hardware store?
Most likely not. You will certainly be able to find some products that perform
similar functions, but will fall short in providing the total performance and
value that our products provide. If you need something right away, we're happy
to work with you to get it shipped soon. E-mail Customer Service
or call us at 1.800.281.9785.
How do I contact Environmental Home Center?
Please visit Contact us for more information.
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Technical |
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I'm having trouble viewing your Web site—the fonts appear distorted or uneven.
This may be that you are using a Netscape browser. Our site is designed primarily
for Internet Explorer browsers. We are currently configuring it to appear better
for Netscape browsers, but unfortunately some Netscape users might have trouble
viewing it, especially with earlier versions of the browser. We apologize for the
inconvenience—you can download Internet Explorer here.
Your Web pages are wider than my computer screen. How can I see the full width of the pages without scrolling left to right?
Try setting your monitor to a resolution of 800 x 600 or
higher (832 x 624, 1024 x 768, etc.). To change monitor settings:
- Windows users—go to Start menu: Settings: Control Panel: Display
- Mac users—go to Apple menu: Control Panels: Monitors (or Monitors & Sound)
To order, does my browser need to be set to "accept cookies"?
Yes. Your browser has to be set to accept cookies before you can place an order.
This way we can make sure to track what you place in your shopping
basket as you move from page to page within our site. You can change the cookie
setting in your browser's Preferences, usually found in the Edit menu. For more
information about cookies and how we use them, see our
privacy policy.
I'm having trouble downloading a material safety data sheet.
To view our MSDS files, you must have Acrobat Reader. You can download
a copy of Acrobat Reader at Adobe's Web site.
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